6 steps hotel managers to hire 6 steps hotel managers to hire for hotel
The issue of hiring for a hotel is one of the most important concerns of hotel managers right now. On the one hand, due to rising unemployment, the field of competition for qualified employees has narrowed, and on the other hand, an inappropriate choice causes serious damage to hotel branding. In fact, this is one of the reasons why the hotel management job is so complex and difficult. In the article 6 essential behavioral characteristics of employees in hiring for the hotel that hotel management should be aware of some of the essential characteristics of people. In this article, we try to list the 6 steps that hotel managers should take in hiring staff for the hotel.
The first step in hiring a hotel: Needs Assessment
Determine how many forces and for what positions you need. The first step in this route is to check how many people each average room needs for service. While small-scale hotels with less than 4 people per room, medium-sized hotels with less than 2 people and large hotels with up to 2 people per room are considered for hotel employment; What is the condition of your hotel? Estimate how many people you need to hire for the hotel, depending on the size of your hotel and your financial budget.
With this review, you will find out in which positions you need new staff; Chef, receptionist, security guard, cleaning staff and so on. It is at this point that you can decide on the ethical features you need when hiring for a hotel. Of course, regardless of the skills and competencies required for hotel employment, according to the WETCO approach, there are always 5 skills, from the soft skills of people employed in hotels: intimacy, teamwork, empathy, conscientiousness and positive thinking.
The second step in hiring for a hotel: Defining a job for people
It does not matter if you are the employer of the hotel; Imagine you are selling a product or service, how do you present it? Aren’t you trying to get the most out of it? So when measuring people, you need to give a clear definition of the job along with your expectations. People who are unfit to work often show up at these stages. On the other hand, by doing so, you are reassuring him that he is being hired in a warm and friendly environment, which means that he is trying harder to perform his duties.
The third step in hiring a hotel: Marketing for a job!
The job posting for your hotel will be uploaded to your site in the first place. After that, job seekers should find it on your social networks. Of course, there are other ways to announce the hiring time for your hotel; One way is to use job search sites and order ads for them. Another way is to network with management schools and colleges in the hotel, which are responsible for training new managers.
The fourth step of hiring for a hotel: assessing the standard and professionalism of employees
Hiring for a hotel and for any other business is a time consuming process and any employer will run away from it. The solution lies in optimizing this process with pre-defined questionnaires. After reviewing the resumes, take those who are closest to your situation one step further and ask them to complete and submit the questionnaires based on the descriptions and details mentioned in the second step of hiring for the hotel. In this case, another part of the unsuitable people for work without interview time will be removed.
Another way to gauge staff before hiring for a hotel is to standardize the resume submission process and even the interview. For example, you could ask people to record an introductory video; In this way, at first glance, you can see some of the most obvious personal and personality traits, such as empathy, well-being and intimacy. Another task in standardizing a hotel job interview is to ask repetitive questions that allow you to compare answers. In this section, we recommend that you ask the real questions that you usually struggle with; In this way you measure their mastery of work issues, rules, personal knowledge and intelligence.
Questions such as:
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- What does excellent customer service mean to you?
- Tell us how you solve your problem if you disagree with your teammate and colleague.
- A traveler will suggest local restaurants or leisure activities; What would be your response to a business traveler, a couple and a family with children?
- Tell us about one of your experiences where one of the guests was unhappy with your performance and tell us how you solved the problem?
The fifth step of hiring for a hotel: background check
Once you have limited your hotel recruitment list to your ideal candidates, you should do some background checking. Ask their previous employers to explain how they performed in their previous plans. Ask them if they would like to nominate a candidate for the position and what is the reason for their decision. This will help you to assess your cultural and professional suitability before making an offer.
